Terms and Conditions of Biletomat.pl

Terms and Conditions of Biletomat.pl (valid after 1 of December 2023)

TERMS AND CONDITIONS OF BILETOMAT.PL ONLINE SHOP

TERMS AND CONDITIONS OF TICKET SALE

We care about consumer rights. The consumer may not waive the rights conferred under the Consumer Rights Act. Any provisions of contracts that are less favourable to the consumer than the provisions of the Consumer Rights Act shall be invalid, and the Consumer Rights Act shall apply instead. Therefore, these Terms and Conditions shall not exclude or restrict any consumer rights conferred upon them under applicable laws and regulations, and any doubts shall be clarified for the benefit of the consumer. If any provisions of these Terms and Conditions are inconsistent with the aforesaid laws and regulations, those laws and regulations shall prevail and be applied.

Clause 1 General Provisions

1. The Biletomat.pl online shop is intended for consumers to buy tickets available at Biletomat.pl. These Terms and Conditions shall define, inter alia, the rules of using the Online Shop and the terms and conditions of concluding and performing the Ticket Sales Contract. The Online Shop and these Terms and Conditions shall apply to consumers and other entities using the Online Shop, subject to those provisions that expressly apply only to consumers or other entities.

2. The Biletomat.pl Online Shop available on www.biletomat.pl is operated by BPM MEDIA Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań (registered office and mailing address: ul. Głogowska 31/33, 60-702 Poznań), entered into the Register of Entrepreneurs of the National Court Register under number KRS 0000352132; the Registry Court that keeps the company's documentation: District Court of Poznań – Nowe Miasto i Wilda in Poznań, 8^th Economic Division of the National Court Register, share capital: PLN 70000.00; Tax No: PL9721211542, REGON No: 301386541; e-mail: hello

3. BPM MEDIA sells via its Online Shop Tickets for Events, including music, cultural, sports and other events that are held in Poland.

4. BPM MEDIA sells Tickets for a particular Event via Biletomat.pl on the basis of a separate cooperation agreement between BPM MEDIA and the Organiser of such Event that, inter alia, specifies formats, types and prices of Tickets.

5. BPM MEDIA shall not be the organiser of the Events.

Clause 2 Definitions

In these Terms and Conditions the following terms and expression shall mean as follows:

TICKET - a ticket, a carrier of the right to take part in the Event.
BUSINESS DAY - a day from Monday to Friday, excluding public holidays.
ORDER FORM means the Electronic Service, id est interactive form that is available in the Online Shop and is used by the Buyer to place an Order.
DISCOUNT CODE means the code enabling the Customer to receive a discount on shopping on Biletomat.pl at an amount and under the terms conditions as set forth in the description of a specific code. When placing the Order the Customer may enter the discount code in the relevant box on the Order Form.
CIVIL CODE means the Act of 23 April 1964 - Civil Code (Journal of Laws of 1964, No 16, item 93, as amended).
ACCOUNT means the Electronic Service, id est thedatabase in the Seller's IT system that is protected with the User’s unique name (login) and password and contains the User’s data and information on the Orders placed by the User on the Online Shop.
BUYER, CUSTOMER means a person who makes a Purchase via Biletomat.pl.
VOUCHER BUYER means the entity that purchases the Voucher from BPM Media.
VOUCHER VALIDITY PERIOD means the period from the date of purchasing the Voucher from BPM Media, at the end of which the right to use the Voucher expires.
SERVICE FEE means the fee for using the Online Shop by the User - placing the Order by using the Order Form available in the Online Shop. The User is expressly notified of the obligation to pay the fee and its amount when placing the Order. The Customer is obliged to pay the Service Fee only if such fee was indicated when placing the Order and only if the Customer placed the Order and concluded the Sales Contract.
ORGANISER means any third party in relation to BPM MEDIA that organises a specific Event and is set forth on the Biletomat.pl website, in the description of a specific Event and in an e-mail sent to the Customer following the Purchase.
PAYU.PL means the service available on http://payu.pl/ through which electronic payments or card payments are made via the Online Shop. Any electronic payments and card payments made via this service are handled by PayU S.A. with its registered office in Poznań (address: ul. Grunwaldzka 182, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under the number 0000274399, registration files kept by the District Court of Poznań - Nowe Miasto i Wilda in Poznań, Tax No: 779-23-08-495.
TERMS AND CONDITIONS mean these terms and conditions of the Online Shop.
VOUCHER BALANCE means the remaining gross amount to be used, constituting the difference between the Voucher Value and the gross amount allocated for purchases at Biletomat.pl with the use of this Voucher, taking into account the refunds made in the cases as set forth herein;
SHOP, ONLINE SHOP, BILETOMAT.PL means the Seller's Online Shop available on www.biletomat.pl.
SELLER, BPM MEDIA means BPM MEDIA Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań (registered office and mailing address: ul. Głogowska 31/33, 60-702 Poznań), entered into the Register of Entrepreneurs of the National Court Register under number KRS 0000352132; the Registry Court that keeps the company's documentation:
District Court of Poznań – Nowe Miasto i Wilda in Poznań, 8^th Economic Division of the National Court Register, share capital: PLN 70,000.00; Tax No: PL9721211542, REGON No: 301386541; e-mail: hello
SALES CONTRACT, SALE, PURCHASE means the sales contract that is or has been made between the Buyer and the Seller.
ELECTRONIC SERVICE means the electronic service provided by the Seller to the User via the Online Shop.
CONSUMER RIGHTS ACT means the Act of 30 May 2014 on Consumer Rights (consolidated text of 9 March 2017, Journal of Laws of 2017, item 683, as amended).
USER means the person using the Online Shop.
VOUCHER USER means the entity that uses a given Voucher by making purchases at Biletomat.pl;
VOUCHER means a document, including an electronic one, containing a code that enables the Voucher User to pay for purchases at BILETOMAT.PL under the Terms and Conditions; whenever this term is used herein, it shall apply to the Voucher as a whole, as well as each part of it, in particular the code.
EVENT means any musical, cultural, sports or other event organised by the Organiser on a specific day or in a specific period for which the Tickets are sold via the Online Shop.
VOUCHER VALUE means the gross amount related to the Voucher that may be allocated for purchases at Biletomat.pl.
ORDER means the Buyer’s declaration of will, the direct intention of which is to make the Sales Contract with the Seller.

Clause 3 Electronic Services on Biletomat.pl

1. Biletomat.pl renders the following Electronic Services: Account and Order Form.

2. In order to use the Account the User is obliged to take the following three steps - (1) complete the registration form, (2) click on the "Register in the Service” field and (3) click on the confirmation link automatically sent to the e-mail address to confirm the User’s willingness to create the Account. In the registration form the User shall provide his or her data (mandatory data are marked accordingly, details are included in the Privacy Policy available here). The User may also create the Account by using his or her Facebook.com account - in order to do so, select the "Log in to Facebook” option and follow the instructions available on its website.

3. The User may, at any time and without giving any reason, delete the Account (cancel the Account) by sending an appropriate request to the Service Provider, for example by e-mail (hello) or in writing (address: ul. Głogowska 31/33, 60-702 Poznań).

4. The Buyer begins to use the Order Form as soon as he or she selects the Ticket on the Online Shop by clicking the "Buy a Ticket” box next to the Ticket. The Order placed via the Order Form shall be placed within fifteen (15) minutes of its commencement - following this period, the Customer who wishes to place the Order is obliged to repeat the Ticket selection procedure and the entire Order placement procedure. The Order shall be considered to be placed as soon as the Buyer has completed the following two steps - (1) upon completing the Order Form and (2) clicking the "Order and Pay” box on the Online Shop upon completing the Order Form - until this moment the Buyer may change his or her data (for this purpose, it is necessary to follow the displayed messages and information available on the Online Shop website). In the Order Form the User shall provide his or her data (mandatory data are marked accordingly, details are included in the Privacy Policy available here) and data on the Sales Contract: Ticket(s), number of Tickets, format and type of Ticket(s), place and method of delivery of Ticket(s), method of payment. Those Buyers who buy the Tickets in connection with their business may be obliged to provide the business name and tax number. In the Order Form, the Customer may also provide the Discount Code and additional remarks concerning a particular Order.

5. The Order Form is used only once and ends as soon as the User has placed the Order via it or has ceased to place the Order via the Order Form.

6. The Electronic Services available in the Online Shop are used free of charge, unless the Service Fee and its amount have been clearly indicated when placing the Order by using the Order Form. The Customer shall pay the Service Fee only if it was indicated when placing the Order and only if the Customer placed the Order and concluded the Sales Contract. The same payment methods and deadlines shall apply to the payment of the Service Fee and the payment under the Sales Contract.

7. In order to ensure the correct operation of Biletomat.pl, it is required to meet the following technical requirements: (1) computer, laptop or other multimedia devices with Internet access; (2) e-mail access; (3) web browser: Mozilla Firefox 17.0 or higher or Internet Explorer 11.0 or higher, Opera 12.0 or higher, Google Chrome 23.0 or higher, Safari 5.0 or higher; (4) recommended minimum screen resolution: 1024x768; and 320px for mobile devices - smartphones (5) Javascript support in a web browser. For the correct operation of certain functions it is required to enable the option to save and read cookies in the User’s device. More details are included in the Privacy Policy available here.

8. The User shall use the Online Shop in a manner consistent with the applicable laws and good manners, taking into account respect for personal rights and copyrights and intellectual property rights of BPM MEDIA and of any third parties. The User shall enter data in accordance with the actual state of affairs. The User shall be prohibited from providing illegal content.

Clause 4 Ticket Sales Contract

1. The Biletomat.pl Online Shop is designed for its Customers to buy Tickets available on Biletomat.pl.

2. Not later than the moment of expressing by the Buyer being a consumer the willingness to be bound by the Sales Contract BPM MEDIA shall notify such Customer in a clear and understandable way of the required information obligations as set forth in Article 12 of the Act on Consumer Rights, in particular the Customer shall always be notified of the main features of the Ticket, the total price of the Ticket, including taxes and other fees that the Consumer is obliged to pay and of the method and date of payment.

3. The Buyer shall be notified of the total price arising under the Ticket Sales Contract, including any applicable taxes, as well as other fees due and their amounts (including, if any, the fee for electronic payments or card payments, delivery cost and the Service Fee) in a clear and understandable manner each time the Buyer places the Order, before placing the Order and before concluding the Sales Contract.

4. The Buyer may place the Order using the Order Form in accordance with the procedure as set forth in Clause 3(4) of the Terms and Conditions.

5. The Sales Contract between the Customer and the Seller shall be concluded after placing the Order by the Customer. On placement of the Order, the Seller shall immediately confirm its receipt and at the same time accept the Order for performance. The confirmation of receipt of the Order and its acceptance for performance shall be effected by sending by the Seller to the Customer an appropriate e-mail to the Customer's e-mail address provided during the placement of the Order which shall contain at least the Seller's statements on receipt of the Order and its acceptance for performance and confirmation of the conclusion of the Sales Contract. Upon receipt by the Customer of the Seller's statement on acceptance of the Order for performance, the Sales Contract shall be concluded between the Customer and the Seller.

6. The Sales Contract shall be recorded, secured and made available to the Customer by (1) making these Terms and Conditions available on the Online Shop website and (2) sending to the Customer the e-mail as referred to in Clause 4(5) of the Terms and Conditions. The content of the Sales Contract shall be additionally recorded and secured in the IT system of the Seller's Online Shop.

7. The Ticket purchased under the Order shall not be photocopied, scanned or copied in any way. The use of the first copy of the Ticket shall invalidate any further copies, which may result in further consequences, including the loss of the opportunity to participate in the Event.

8. The purchase of Tickets for artistic, entertainment or sports events for profitable resale or the profitable resale of such Tickets shall be punishable under Article 133 of the Code of Petty Offences. The Organiser of a particular Event may also prohibit the resale of Tickets, especially non-transferable Tickets.

Clause 5 Ticket, Ticket Format

1. BPM MEDIA shall sell Tickets for a particular Event via Biletomat.pl under a separate cooperation agreement made between BPM MEDIA and the Organiser of a particular Event, specifying, inter alia, types and prices of the Tickets. BPM MEDIA shall not be considered as the organiser of Events.

2. Information on Tickets, their types, formats and prices as well as information on Events shall be available on Biletomat.pl and on the Organiser's website for a particular Event.

3. The Organiser shall determine types and prices of Tickets for the Event. The Ticket price may include additional fees such as the fee for electronic payments or card payments, the cost of delivery (for paper Tickets), the Service Fee, of which the Buyer shall be notified in a clear and understandable way during the Order placement, before placing the Order and before concluding the Sales Contract.

4. The following formats of Tickets shall be available on Biletomat.pl:

a) eTicket - the electronic Ticket provided to the Buyer as an HTML file and printed out by the Buyer. The eTicket is sent to the Buyer to the e-mail address indicated by the Buyer in the Order Form by using a unique web link (URL address) that enables the Ticket to be downloaded, saved or printed (in order to do so, click on the link or enter it in the browser window);

b) smsTicket - the electronic Ticket provided to the Buyer as a file with the Ticket image and saved by the Buyer on his or her phone (smartphone). The smsTicket is electronically sent to the Buyer’s telephone number indicated in the Order Form. In case of smsTicket, the eTicket is also sent to the Buyer’s e-mail address.

c. Paper Ticket - the paper Ticket provided to the Buyer by using special secured BPM MEDIA printed forms. The paper Ticket is sent to the Buyer by mail to the Buyer’s mailing address indicated in the Order Form.

Clause 6 Special Provisions for Vouchers

1. The provisions of the Terms and Conditions that apply to the purchase of the Ticket shall apply to the purchase of the Vouchers, subject to the provisions below.

2. BPM Media offers the option to purchase the Vouchers only via Biletomat.pl. The Vouchers purchased via other websites or from entities other than BPM Media (subject to resale of the Voucher purchased at Biletomat.pl) shall not constitute the Vouchers under these Terms and Conditions and shall not be accepted when purchasing at Biletomat.pl. In the event that the Voucher previously purchased at Biletomat.pl is purchased from a third party, BPM Media shall not be liable for any actions of the Voucher seller, including, in particular, for any declarations made by that seller as to the status of the Voucher Balance, for the use of the Voucher code by that seller despite the fact that it was resold or the Voucher code (code sale) was repeatedly made available to various persons. In the cases as set forth in the preceding sentence, the Voucher seller shall be liable for the inability of using the Voucher.

3. Unless otherwise specified in the Voucher or in the information available on the website that enables the purchase of the Voucher at the Online Shop, the Voucher Value shall equal to its purchase price. Moreover BPM Media reserves the right to make the Vouchers available free of charge, at its own discretion, in particular during promotional campaigns. The Voucher may not be purchased by using Discount Codes.

4. The Vouchers may be issued, at the discretion of BPM Media, in paper or electronic form.

5. The Voucher User shall be entitled to pay for purchases at Biletomat.pl (id est paying the ticket price, shipping costs, Service Fee and commissions for payments) by using the Voucher-related amounts. The Voucher purchases shall be paid up to the amount of the current Voucher Balance. It is not permitted to use the Voucher to pay for the purchase of another Voucher.

6. The Voucher shall be used by providing its code in the Order Form when purchasing the Tickets. When using the Voucher to purchase the Tickets the following rules shall apply:

a. If the value of purchases exceeds the current Voucher Balance, the Voucher User shall be entitled to use the Voucher for partial payment.

b. If the current Voucher Balance exceeds the value of the purchases made, the remaining Voucher Balance may be used to pay for other Tickets.

c. It is not possible to use the Voucher in part to pay for the purchases made, if their value does not exceed the Voucher Balance.

7. The Voucher may not be exchanged for cash in whole or in part. The Voucher Balance not used prior to the expiry of the Voucher Validity Period shall not be refundable.

8. BPM Media reserves the right to refuse the Voucher to be used in case of:

a. the expiry of the Voucher Validity Period, subject to section 11;

b. destruction or damage to the Voucher that makes the Voucher code unreadable.

9. The Voucher Validity Period shall be one (1) year from the date of its purchase from BPM Media, unless otherwise specified in individual agreements between BPM Media and the Voucher Buyer or the Voucher User.

10. BPM Media shall replenish the Voucher Balance in case of:

a. cancelling the Event for which the Ticket was purchased by using the Voucher - by an amount equivalent to the price of the Ticket for the cancelled Event;

b. exercising by the Voucher User who is a consumer of the right to withdraw from the contract of purchase of the Ticket, if the User enjoys such a right.

11. In the cases as referred to in section 10 above, if the Voucher Validity Period has expired, BPM Media shall extend its validity for one (1) year from the date of returning the funds or shall provide the user with a new Voucher of a value equal to that of the returned funds.

12. From receipt of the Voucher by the Voucher Buyer, the Voucher Buyer shall be responsible for protecting it against damage and loss, and for confidentiality of the Voucher code. The same obligations shall also apply to the Voucher User who is not the Voucher Buyer from the moment the Voucher is made available to the Voucher User by the Voucher Buyer. In the event of a breach of the obligations of the Voucher Buyer and the Voucher User as set forth in this section, BPM Media shall not be held liable for the use of the Voucher code by other persons and shall not issue duplicate Vouchers destroyed or otherwise lost.

13. The Voucher User shall keep the Voucher until the Event for which the Ticket was purchased with the Voucher takes place.

14. The purchased Voucher shall be provided to the Voucher Buyer:

a. in accordance with the rules as set forth in Clause 8 hereof - if the Voucher Buyer who is a consumer consents to the performance of the services prior to the expiry of the deadline for withdrawal from the contract under Clause 9, which in the case of an electronic Voucher involves the loss of the right to withdraw from the contract (Clause 8(1)(3)), of which BPM Media shall notify the Voucher User as of the purchase date;

b. following the expiry of the withdrawal period under Clause 9 - in the event that the Voucher Buyer who is a consumer does not consent to the performance of the services prior to the expiry of the withdrawal period under Clause 9.

15. If the Voucher Buyer who uses a paper Voucher exercises the right to withdraw from the contract of purchasing the paper Voucher in the case as set forth in section 14(a) above, the amount paid by the Voucher Buyer shall be refunded after deducting the value of Tickets purchased with the use of the Voucher, of which BPM Media shall notify the Voucher User as of the purchase date.

Clause 7 Methods and Terms of Payment

1. Biletomat.pl shall provide the following methods of payment under the Sales Contract:

payment by bank transfer into the Seller's bank account;
electronic payments or card payments via PayU.pl. Electronic payments and card payments shall be settled via PayU.pl.

2. The available payment methods shall be provided to the Buyer each time the Order is placed, before the Order is placed and the Sales Contract is concluded, and they may vary, depending on the Event and the time to the Event.

3. The current list of electronic payment or card payment methods used via PayU.pl shall be available on the PayU.pl website, including the following websites:

a. http://www.payu.pl/p%C5%82atno%C5%9Bci-online

b. https://payu.pl/materia%C5%82y-informacyjne-do-pobrania

4. Information on the time of electronic payments or card payments via the PayU.pl service shall be available on the PayU.pl website, including the following addresses:

a. http://www.payu.pl/pomoc/kupuje

b. https://payu.pl/materia%C5%82y-informacyjne-do-pobrania

5. The use of electronic payments or card payments shall be charged - the fee shall be indicated when placing the Order (before making the Sales Contract) and it shall amount to the fee paid by BPM MEDIA for this payment method.

6. Under the Sales Contract the payment term shall be as follows:

a) electronic payments or card payments via PayU.pl - ninety (90) minutes from the time of making the Sales Contract but no later than two (2) hours before the scheduled start time of the Event.

b) payments by bank transfer into the Seller's bank account - three (3) Business Days from the date of making the Sales Contract, but no later than 4 p.m. on the last Business Day prior to the day of the Event.

7. In case of payments by bank transfer into the Seller's bank account, the payment shall be deemed to be made at the moment of crediting the Seller's bank account with the amount paid by the Customer.

8. In case of electronic payments or card payments via the PayU.pl service, the payment shall be deemed to be made at the moment when the Seller is notified by PayU.pl of the payment made by the Customer and making it available to the Seller. The electronic notice shall be sent to the application provided by PayU.pl and installed in the Online Shop to handle this payment method.

9. If the Customer is in default of payment, the Seller shall have the right to rescind the Sales Contract within five (5) Business Days from the date of its conclusion.

Clause 8 Cost, Date and Methods of Delivery

1. The following methods of delivery shall be available on Biletomat.pl:

a) E-mail as referred to in Clause 5(4)(a) and (b)

b) Standard mail, id est by mail or courier.

2. The available delivery methods shall be provided to the Buyer each time the Order is placed, before the Order is placed and the Sales Contract is concluded, and they may vary, depending on the Event and the time to the Event.

3. The delivery by e-mail shall be free of charge. The standard mail shall be against payment - the delivery cost is indicated within the course of placing the Order, before placing the Order and concluding the Sales Contract.

4. For the electronic delivery, the delivery time shall be up to one (1) Business Day from the payment.

5. In case of the standard mail, the delivery time shall be up to ten (10) Business Days for the mail delivery and up to seven (7) Business Days for the courier delivery from the payment.

6. The standard mail shall only be available in Poland.

7. The Seller shall deliver the goods without defects.

Clause 9 Rescission from the Contract

1. The Consumer’s right to rescind a distance contract shall not apply to (1) contracts for accommodation services other than accommodation for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies a day or period of the service performance and (2) service contracts, if the Seller has performed the full service with the express consent of the consumer who was informed before commencing the service that after completing the service by the Seller the Consumer shall lose their right to rescind the contract, (3) contracts for providing digital content which is not recorded on a data medium, if the performance of activities has commenced with the consumer's express consent prior to the expiry of the withdrawal period and after the seller has notified the consumer of the loss of the right of withdrawal.

2. Subject to Clause 9(1) of the Terms and Conditions, the Consumer who has concluded a distance contract may rescind it within fourteen (14) calendar days without giving a reason and without incurring any costs, except for any direct costs of returning the goods. In order to meet the deadline, it is sufficient to send the declaration before its expiry. The declaration on rescission may be sent by mail (address: ul. Głogowska 31/33, 60-702 Poznań) or by e-mail (e-mail: hello).

3. For the contract under which the Seller hands over the goods and is obliged to transfer its ownership, the rescission period shall commence upon taking the goods by the Consumer or any third party indicated by the Consumer other than the carrier, and for other contracts - from the date of the contract.

4. If the Consumer has chosen a method of goods delivery other than the cheapest standard method available on the Online Shop, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by the Consumer.

5. Procedure of exchanging tickets for the event on different date, changing ticket type or name of the ticket owner (involves only personal tickets) is avaiable only after priroly contacting us via email: witaj@biletomat.pl and obtaining the Organizer's permission. Cost of the procedure related to changes in tickets is 40,00 zł (gross).

Clause 10 Complaint Procedure

1. Any complaints concerning Sales Contracts, contracts for the provision of Electronic Services by the Seller and other complaints related to the operation of the Online Shop may be submitted by the User or the Buyer, for example: (1) by mail to the address: ul. Głogowska 31/33, 60-702 Poznań or (2) by e-mail to the address: hello.

2. The complaint description shall contain the following information: (1) information and circumstances concerning the subject matter of the complaint, in particular the type and date of defects or irregularities; (2) request; and (3) contact details of the complainant - this will facilitate and accelerate the complaint handling by the Seller. The requirements as set forth in the preceding sentence may only be a recommendation and shall not affect the effectiveness of complaints made without the recommended description of the complaint.

3. The Seller shall immediately consider the complaint, but not later than within fourteen (14) calendar days from the date of its submission.

Clause 11 Organiser, Event Cancellation

1. BPM MEDIA sells via the Online Shop Tickets for Events, including music, cultural, sports and other Events taking place on a given day or in a given period in Poland and abroad.

2. BPM MEDIA sells via Biletomat.pl Tickets for a particular Event on the basis of a separate cooperation agreement between BPM MEDIA and the Organiser of such Event that, inter alia, specifies formats, types and prices of Tickets.

3. BPM MEDIA shall not be considered as the organiser of Events. The Organiser of the Event shall be a third party in relation to BPM MEDIA indicated on the Biletomat.pl website, in the description of a specific Event and in an e-mail message sent to the Customer following the Purchase.

4. The Organiser shall make the terms and conditions of a given Event available. We recommend that you read the terms and conditions of a given Event to obtain accurate and detailed information about the Event and its organisation.

5. If the Event is cancelled by the Organiser, the Customer shall have the right to make any and all claims against the Organiser for the cancellation of the Event, including any claims for reimbursement of costs incurred by the Customer for the Ticket Purchase.

6. Regardless of Clause 11(5) BPM MEDIA may - in case of concluding a relevant agreement with the Organiser - refund, upon the Organiser's request and on its behalf, any costs of the Ticket Purchase. The Customers shall be each time notified by BPM MEDIA of this option and of the exact reimbursement procedure. The Customer may voluntarily use the option of reimbursement of costs of the Ticket Purchase by BPM MEDIA and this shall not exclude the Customer’s right to seek his or her claims directly against the Organiser.

7. In case of the reimbursement carried out by BPM MEDIA under Clause 11(6), the Customer may, for example, request the reimbursement: (1) by e-mail: hello, (2) by mail: ul. Głogowska 31/33, 60-702 Poznań.

8. Any reimbursements made by BPM MEDIA under Clause 11(6) shall only include the Ticket price and fee charged by BPM Media accordingly to the Ticket purchase (Service Fee), without additional fees provided to the Customer prior to making the Sales Contract, such as the fee for electronic payments or card payments, the cost of delivery (for a standard Ticket), and without additional costs incurred by the Customer. The Customer may directly claim against the Organiser any additional fees and costs as set forth in the preceding sentence.

9. The reimbursement procedure shall be carried out within fourteen (14) days from receipt of the correct reimbursement form sent by the User to the e-mail address (hello).

Clause 12 Out-of-court complaint and claim enforcement procedures and rules of access to these procedures

1. Any details on the use of out-of-court complaint and claim enforcement procedures by the User or the Customer who is a consumer, as well as the rules of access to these procedures shall be available at offices and on websites of county (municipal) consumer ombudsmen, social organisations involved in consumer protection, Regional Trade Inspectorates, and the Office of Competition and Consumer Protection.

2. The User or the Customer who is a consumer may apply the following out-of-court complaint and claim enforcement procedures:

a. the User or the Customer may apply to the permanent consumer arbitration court as referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2001, No 4, item 25, as amended) for settlement of a dispute arising from the agreement. The regulations for organisation and operation of permanent consumer arbitration courts are set out in the regulation of 6 July 2017 of the Minister of Justice on regulations for the organisation and operation of permanent arbitration courts at regional trade inspectors (Journal of Laws of 2017, item 1356);

b. the User or the Customer may apply to the regional trade inspector under Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2001, No 4, item 25, as amended) for initiating mediation proceedings in order to amicably settle the dispute. The information on rules and procedure of mediation conducted by the regional trade inspector shall be available at offices and on websites of individual Regional Trade Inspectorates;

c. the User or the Customer may obtain free assistance in resolving disputes, using also free assistance of county (municipal) consumer ombudsmen or social organisations involved in consumer protection, e.g. Consumer Federation, Association of Polish Consumers. Advice shall be provided by the Consumer Federation at porady@dlakonsumentow.pl and by the Association of Polish Consumers at the free-of-charge consumer helpline 800 889 866.

3. On http://ec.europa.eu/consumers/odr there is an online dispute resolution platform between consumers and traders at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and traders seeking out-of-court settlement of a dispute concerning contractual obligations arising from an online sales or service contract.

4. The provisions of sections 1-3 above shall be for information purposes only and shall not oblige BPM MEDIA to apply the arbitration clause, unless such obligation arises from the applicable laws. TICKETS BPM shall also make every endeavour to keep the information as set forth in sections 1 to 3 up to date, but since this information comes from external sources, a fully up-to-date information shall be available on websites of individual entities set forth in sections 1 to 3 above.

Clause 13 Entrepreneurs-related Provisions

1. This clause of the Terms and Conditions and its provisions shall only apply to the Customers and the Users who are not consumers.

2. The Seller shall have the right to rescind the Sales Contract concluded with the Customer who is not a consumer within fourteen (14) calendar days from the date of its conclusion. In this case, the Sales Contract may be rescinded without giving any reason and the Customer who is not a consumer shall not have any claims against the Seller.

3. Once the Seller hands over the goods to the carrier, any benefits and burdens concerning the shipment as well as the risk of accidental loss or damage shall pass to the Customer who is not a consumer. In this case, the Seller shall not be held liable for any loss, partial loss or damage to the shipment arising from its acceptance for transport until its delivery to the Customer and for any delay in its transport.

4. In case of the Users who are not consumers, the Seller may terminate the contract for the provision of the Electronic Service with immediate effect and without giving reasons by providing the User with an appropriate notice.

5. The Seller’s liability towards the User or the Customer who is not a consumer, regardless of its legal basis, shall be limited - with respect to one claim and total claims - to the amount of the price paid or due under the Sales Contract. The Seller shall be held liable to the User or the Customer who is not a consumer only for typical damage that is foreseeable at the time of making the contract and shall not be held liable to the User for any loss.

6. Any disputes arising between the Seller and the User or the Customer who is not a consumer shall be resolved by a court having jurisdiction over the Seller’s registered office.

Clause 14 Final Provisions

1. Any contracts made via the Online Shop shall be concluded at the Customer discretion in Polish or in English.

2. Amendments to the Terms and Conditions - the Seller reserves the right to amend the Terms and Conditions for significant reasons, id est any changes to the applicable laws and regulations, changes to payment methods or deliveries offered by any third parties, changes to the scope, payment or form of the Electronic Services - to the extent that such changes affect the implementation of the provisions of these Terms and Conditions.

The amendments to the Terms and Conditions shall not in any way infringe the rights of the Users or the Customers who were consumers before the date of entry into force of the amendments to the Terms and Conditions, in particular the amendments to the Terms and Conditions shall not affect any orders already placed or placed and any Sales Contracts concluded, executed or performed.

3. Any matters not regulated herein shall be governed by Polish law, in particular: Civil Code; Act of 18 July 2002 on Provision of Electronic Services (Journal of Laws of 2002, No 144, item 1204, as amended); Consumer Rights Act and other relevant provisions of the applicable laws.

4. The Terms and Regulations in this wording enter into force on December 1, 2023. The provisions of §11 section 8 with the content in force herein shall apply to tickets purchased from the date indicated in the previous sentence.

Clause 14 Specimen of contract rescission form
(Appendix No 2 to the Consumer Rights Act)

Specimen of contract rescission form
(this form shall be completed and returned only if you wish to rescind the contract)

– Addressee:

BPM MEDIA Spółka z ograniczoną odpowiedzialnością
ul. Głogowska 31/33, 60-702 Poznań
hello

– I/We(*) hereby inform you(*) that I/we rescind the contract on the sale of the following goods(*) the contract of delivery of the following goods(*), the contract for a specific task consisting in making the following goods(*)/the contract for providing the following service(*)

– Date of making(*) / receiving (*) the contract

– Full name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if the form is sent by mail)

- Date

(*) Delete as appropriate.

Terms and Conditions of Biletomat.pl (valid until 31 of November 2023)